If you have any order related queries, please contact our help team who will be more than happy to advise you.
Email Address:
Please enter the order number from the top of your authenticity letter:
Please enter your unique authenticity code:

How pleased are you with your purchase?
Please tell us what you thought about your from Gems TV:

Did the jewellery you purchased from Gems TV…
Surpass your expectations
Meet your expectations
Fail to meet your expectations
Did the service you received from Gems TV…
Surpass your expectations
Meet your expectations
Fail to meet your expectations
Did your jewellery arrive…
Earlier than expected
On time
Later than expected
Thinking about Gems TV overall, how satisfied were you with your shopping experience?
Would you recommend Gems TV to a friend?
Yes
Possibly
No
The first question we would like you to answer is “why you love genuine gemstones”? (please use fewer than 50 words)


Please tell us why is so special (please use fewer than 50 words)


The piece you just acquired was from our Collection, please tell us what you love about this collection (please use fewer than 50 words)


The Order Number and UAC Unique Authenticity Code can be found at the top of the Certificate of Authenticity document.

We have highlighted both of the codes in yellow to make them easier to find.

If you are having any problems finding your codes please contact our friendly help team on 0845 6588 663.